Live event HELP/FAQ
Video webcasting is watching a LIVE event in real-time as it happens over the Internet. Also please note that LIVE video is different from YouTube, and has different requirements.
Interested in a webcast? Want advance notice of all our events? Contact us at at 734-363-8322
IF YOU TUNED IN EARLY, PLEASE REFRESH YOUR BROWSER OCCASIONALLY.
Wireless connections and smartphones WILL experience delays, buffering and other issues.
MAC USERS
you may need to disable hardware acceleration in order to view webcasts.
Try one, or both, of the following:
1) Right click on the player > click Settings > Disable Hardware Acceleration > Refresh your Internet Browser
2) Try closing your browser and re-load the video.
IF you are a SAFARI user — please use either of these workarounds:
Viewer FAQ
How do I search for an Event or content within an Event?
To search for an event or specific content, enter an Event name, tag or keyword in the “Search” field on the top of any page, then press the Return/Enter key.
You can also search for results in the Archives. On any page, go to the right hand side, scroll down to Archives. Choose your month, and all the events in that month will appear.
What kind of Internet connection do I need to view?
We recommend viewing video from a wired connection with a download bandwidth of at least 1Mbps. If we are streaming at a higher bitrate you may need a higher speed. We average fairly high bitrates for increased quality.
To test your speed, go to www.speedtest.net. Bandwidth fluctuates constantly (especially on WiFi and mobile internet), so running 3 tests is recommended. WIRELESS CONNECTIONS WILL EXPERIENCE DELAYS AND BUFFERING.
As a general rule your download bandwidth must be greater than the bitrate of the event you’re trying to view.
How do I view an Event?
Viewing an Event takes place in the browser. We are compatible with most major browsers on most major operating systems.
We recommend upgrading your browser whenever possible. Please make sure to turn off pop-up blockers when viewing.
WE ARE NOW USING A STREAM QUALITY THAT REQUIRES THE MOST RECENT VERSION OF THE FLASH PLUGIN.
Keeping your plugins and software up to date will help make sure that our broadcasts will be as reliable as possible.
Always use the latest version of Adobe Flash. Check your version of Adobe Flash (and upgrade if necessary) at the following link:
http://www.adobe.com/software/flash/about/
How do I participate in chat or comment on events?
If chat is enabled for an event, a chat window will be on the event page. Click on the chat window on the Event page when the event is live. You must sign in with your email address and password once you have created an account in order to participate. Further instructions will be available at that time.
How do I watch a video in full screen?
To view a Live broadcast in full screen, click on the BOX-shaped icon on the bottom right of the video player. The video will expand. Pres the ESC key to return to regular size.
How can I promote an Event I’m watching?
It’s easy to share what you’re watching with your friends and the online community! You can promote the event or post on an event through several ways.
Tweet a link to the Event via Twitter or Like it on Facebook.
Can I view live video on a mobile device?
You’ll probably have to install a Flash player to watch live video on a phone or device. Below are a couple articles on how this can be done.
If the channel you’re trying to watch isn’t mobile compatible, you may be running into bandwidth issues. Connect via a hard-wired connection if possible.
iPad/iPhone users may need to install a Flash compatibility app. We are unable to provide support for these 3rd-party apps.
Here are a few that users tell us work:
Photon: https://itunes.apple.com/us/app/photon-flash-player-for-ipad/id430200224?mt=8 (remember to enable the lightning bolt)
Puffin: http://www.puffinbrowser.com/index.php
Skyfire: https://itunes.apple.com/us/app/skyfire-web-browser-for-ipad/id409153623?mt=8
When I try to watch an event I get an application error. What should I do?
1) Clear your browser cache and cookies. See instructions below.
How to clear your browser cache and cookies
If you cannot load the watch-live page you need to clear your browsers cache and delete all cookies for ngnultimate.com
In Firefox:
Open Firefox’s preferences from the ‘Firefox’ (mac) or ‘File’ (pc) menu.
Under the privacy tab click on the link to ‘clear your recent history’.
Check ‘Cookies’ and ‘Cache’, uncheck everything else, and set the time range to ‘Everything’.
Click ‘clear now’.
In Chrome:
Open preferences by browsing to ‘chrome://settings/browser’.
Click ‘Under the hood’ on the left panel.
Click on the ‘Clear browsing data’ button under the privacy heading.
Check ‘Empty the cache’ and ‘Delete cookies and other site and plug-in data’; uncheck everything else.
‘Obliterate items from’ should be set to before you visited the site the first time.
Click ‘Clear browsing data’.
In Safari:
Open preferences in the ‘Safari’ menu.
Switch to the privacy tab.
Click on ‘Details…’ below ‘Remove all website data’.
2) Restart your computer.
3) Try a different browser.
I can load the watch-live page, but no video plays during a live event
You must have adobe flash player (or a compatible app) installed in order to stream content.
You can download the newest version of adobe flash player here
iPPV – How do I watch an event once I’ve purchased it?
We hope you enjoy our live events, please feel free to contact us.
Internet radio stream Audio help: We have now switched to the higher quality AAC codec. This plays natively in iTunes and should play in Windows Media Player. If you are experiencing issue sin WMP, please install the AAC Plus codec.
Pay-Per-View events:
Please keep in mind that your link expires after the specified time period – if you buy one event, you get access to that live event ONCE, if a rebroadcast access is for 24 hours, then your access expires and you will not be able to watch the video again. Purchase of your ticket implies automatic acceptance of these terms and conditions. Any ripping, copying, redistribution or attempts to use any videos on this site in any manner except the intended one-time viewing is a violation of copyright law and may be subject to prosecution. Written consent must be obtained for all uses. MEDIA inquiries HERE.
RealPlayer
iTunes
Windows
I need to watch this webcast at a delayed time, can it be recorded from my iPad? My son is performing from NYC and I can’t miss it!